Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Ashley Allen Eyelash Extensions to you, the purchaser of goods and services from us, including your use of the website at ashleyallen.co.nz ("the website").

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorization to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavor to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavor's to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard and American Express

We also accept payment from your PayPal account if you have one.


Direct credit

Credit Card Security

All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.

Click here to for PayPal's terms.

Shipping and delivery

Ashely Allen will ship anywhere in New Zealand. We will gladly accept overseas orders, but they must be shipped to a New Zealand address.

Ashley Allen Range of Lashes can be posted Free to Australia or posted Internationally for $7. Note no Tracking is available for this service. Postage takes between 3-14 days.

Orders generally take 3-5 business days to be delivered, but they may take longer during periods where a high volume of orders are received.

Ashley Allen does not deliver to a P.O. Box Numbers - it must be a physical address.

If your order does not arrive within this time frame, please contact us at info@ashleyallen.co.nz. For us to help you quickly, please include your order number in any correspondence.


Ashley Allen would love you to be satisfied with your purchase. However, if you wish to return any products please contact us at info@ashleyallen.co.nz providing invoice number and details of product/s within 14 days from the date of purchase.
  • Items should be returned in their original product packaging with the original product tags attached and with all paperwork. Include a copy of your shipping confirmation email or order confirmation email in the package.
  • All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund within 15 business days of receiving your returned item.

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